- Where’s my package?
We typically ship out orders same-day when placed by 12 PM however under promotional purchases this takes up to 7-8 days due to dispatch volumes. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
- How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 4 working days except in case of promotional purchase, please contact the customer support team.
- What is your refund and cancellation policy?
At the moment we do not offer any cancellations or refunds on purchases due to inventory management concerns however note that all our products come with 1 Year Hassle-Free Replacement Warranty upon activation/registration within 30 days of purchase so be rest assured about quality concerns.
- How do reach customer service team for order related concerns?
For orders related concern, please contact our customer support team (available Monday to Saturday from 10 AM to 6 PM except for national holidays) along with your order information, concern and proof of purchase.
- I have received the product but there is no invoice inside. What should I do?
Please note hard copy will come only with marketplace orders however for orders via www.ausmo.co an automated email with an invoice will be sent on email once we dispatch the item to you. In case you have not received an invoice on email and need this for any purpose you can request the same to customer support team and we will have a duplicate copy sent to you within 2 working days.
- How do I claim the warranty?
Before submitting a warranty claim check if the warranty has been activated within 30 days of the purchase date for eligibility. If you believe the item has a manufacturing defect and falls within the warranty period, please submit an exchange request with customer support team.
In most cases, we will send basic troubleshooting instructions to check if the item has manufacturing defects.
-What is the replacement warranty?
We want you to be 100% satisfied with your Ausmo purchase. We provide 1 Year Hassle-Free Replacement Warranty upon an activation/registration within 30 days of purchase on all products. We will replace your product within 1 year of purchase if it stops working due to a manufacturing defect.
For replacements, please contact our customer support team (available Monday to Saturday from 10 AM to 6 PM except for national holidays) along with your order information and proof of purchase.
Instructions to complete self-assessment will be emailed, post which unit will have to be packed and shipped to given address and based on internal investigation eligibility you will be informed about replacement on email.
One side courier charges to be borne by the customer for sending the product while dispatching a new unit this will be covered by Ausmo.
Only items purchased directly from authorized marketplaces and Ausmo’s online store, will be accepted. For products purchased from authorized retailers, please ensure that you have registered your warranty on our website within 30 days of purchase. We may deny any replacement if your warranty is not registered with us.
Physical damage/wear & tear issues/short circuit/excessive power flow damages/charging with unbranded wall plugs are NOT included in the warranty. Returns made without receipt/proof/ warranty registration of purchase may be refused. Ausmo reserves the right to deny any replacement based on the internal investigation.
- Is the warranty registration/activation necessary?
Yes, registration/activation is important to claim warranty and you should register within 30 days of purchase to be eligible for this. Claims made without receipt/proof/ warranty registration of purchase may be refused. Ausmo reserves the right to deny any replacement based on the internal investigation.